Welcome to the HugoFox support service.

HugoFox is the UK’s leading community website builder, designed specifically for Parish Councils, charities, sports clubs, social clubs, community organisations, and small businesses.
Unlike generic website builders, we understand the unique needs of local organisations, including regulatory compliance, member management, volunteer coordination, public engagement and small business marketing needs.

HugoFox is specifically designed for UK community organisations, offering features you won’t find elsewhere. Including automatic accessibility compliance, .gov.uk domains for Parish Councils, charity-specific donation tools, member management systems, and built-in regulatory compliance.
While other platforms require plugins, technical knowledge, and constant maintenance, HugoFox works perfectly from day one, with everything communities need included.

Absolutely not. If you can use email or write a Word document, you can manage your HugoFox website. Our platform is designed specifically for volunteers, part-time workers and those juggling many responsibilities with limited time to spend online and more important things to focus on than learning complex technology.

You can have a basic website live within just minutes of signing up, with full customisation available as you become more comfortable to add more and make changes. No need to spend weeks learning how to add content or worrying about mistakes, just a simple, intuitive drag-and-drop design that makes creating your website easy.

Yes, we offer a 30-day free trial with full access to all of our features. No payment information, no contracts, and no pressure, just the opportunity for you to see exactly how HugoFox makes building your website easy.

No hidden fees whatsoever. Your monthly package price includes everything listed, including hosting, security backups and support. We never add on extra charges or fees once you’re signed up.

Yes, you can upgrade or downgrade at any time. Changes take effect immediately, and your billing will be adjusted accordingly.
This flexibility allows you to start small and expand your package as your community’s needs evolve.

We focus on flexible monthly billing to help community organisations manage their cash flow. However, please contact us to discuss annual payment options. As we aim to maintain highly competitive prices, we are currently unable to offer discounts.

You can view pricing and packages on our Parish Councils, charities, clubs and small business pages, including specific addons available for each industry.

Yes, all HugoFox websites automatically comply with WCAG 2.2 AA accessibility standards and UK equality legislation. Every page-building feature has been pre-tested for compatibility with screen readers, keyboard navigation, and visual impairments, ensuring that everyone in your community can access your content.

HugoFox is fully GDPR compliant with secure data handling, privacy controls, and automated consent management. We provide tools to help you manage community data responsibly while handling all technical compliance requirements automatically.

All websites include high-grade SSL certificates, providing the same security standards used by banks. Your community data remains completely private and secure, with trust indicators that encourage engagement.

Yes, HugoFox has been specifically designed to ensure full Assertion 10 compliance from day one. Our platform automatically meets WCAG 2.2 AA accessibility standards, includes official .gov.uk domains and emails (for an additional fee), and can assist you in generating the required accessibility statements.
When your 2025/26 AGAR arrives, you can confidently answer “Yes” to Assertion 10 without expensive modifications, redesigns or consultancy fees.

Yes, .gov.uk domains are included free forever with all Parish Council packages. We handle all the paperwork and government liaison, with approval typically taking 2-3 weeks. Professional .gov.uk email addresses are available as an optional extra, and we handle the entire application process.

Our website builder includes the option to create specific areas for uploading meeting minutes, financial information, and all other mandatory publications required under transparency regulations.

Our automated Operation London Bridge system instantly updates parish websites with the appropriate mourning protocols when the monarch passes away. Your website automatically displays correct mourning banners which provide vital information to your parishioners.

Yes, simply drag and drop PDF documents directly onto the website. Alternatively, if you want to include written versions on your website, add a text box and enter the information there. It’s never been easier to add information to your website.

Where available, our planning tracker automatically connects to your local planning database, displaying relevant applications in a user-friendly, searchable format.
Residents can filter by location, type or status and see a colour-coded map with vital information.

Our intelligent email alert systems allow your parishioners to sign up to receive notifications when you post news, events and other important information. This is completely GDPR compliant as your parishioners are the ones to choose to receive notifications, having full control over what they’re alerted to.

The Parish Council Domain Helper Service is the Government Digital Service's recommended minimum set of digital services that Parish Councils should have to operate using a .gov.uk domain name.
HugoFox is a registered PCDHS provider, meaning we meet all GDS and NCSC standards for Parish Council digital operations, including website hosting, email services, security monitoring, and ongoing support in non-technical language.

Yes, HugoFox meets every requirement outlined by the Government Digital Service for Parish Council Domain Helper Service providers.
This includes: providing your unique .gov.uk domain and website, separate mailboxes for clerk and councillors, helpful non-technical support, active telephone and email support, domain security management, email and device setup help, minimal disruption during migration, regular security monitoring, domain protection according to GDS standards, and full compliance with public sector email security and accessibility standards.

HugoFox offers a comprehensive PCDHS service from a single provider, encompassing your .gov.uk domain, website hosting, email services, and all necessary support. While you're free to choose different services from multiple suppliers according to GDS guidance, using HugoFox as your single provider means you don't need to liaise between multiple suppliers, and everything is guaranteed to work together seamlessly while meeting all PCDHS requirements.

As a PCDHS provider, we regularly monitor your domain, email, and website for any potential issues. We directly fix any security issues with the services we provide to you.
Your domain is protected according to GDS standards for "How .gov.uk domains are protected," and your email meets all public sector email security standards. We take full responsibility for keeping your domain name secure and making any necessary changes safely and securely.

PCDHS requirements mandate helpful support in non-technical language and active ongoing support. HugoFox provides email support on all packages and telephone support on Silver and Gold packages. We also offer assistance with setting up .gov.uk email and devices suitable for non-technical users, ensuring your clerks and councillors can get connected without needing technical expertise.

As a PCDHS provider, we ensure minimal disruption during the setup of your new domain and migration from any existing email and website providers. We handle all technical aspects of the migration, liaise with your current providers if needed, and ensure a smooth transition that keeps your parish operations running throughout the process.

Yes, the PCDHS requires a separate mailbox for the clerk and each member of the council and staff using the .gov.uk domain (e.g., clerk@yourparish.gov.uk, chair@yourparish.gov.uk). This ensures official correspondence can be easily recognised by residents and that individuals are best protected. This is a GDS requirement and considered best practice for Parish Council operations.

PCDHS providers must ensure websites meet accessibility requirements for public sector bodies (WCAG 2.2 AA standards). HugoFox automatically builds all websites to meet these standards, with every template, form, and feature pre-tested for compliance. We also generate and maintain your required accessibility statement, ensuring ongoing compliance with PCDHS regulations as they change.

Yes, UK-registered charities receive our complete Bronze package absolutely free, forever, with no time limits, no hidden costs, and no advertisements on your site. This includes professional hosting, donation buttons, email support, and unlimited page builders. We verify charity status through your registration number.

Our integrated donation buttons can connect to popular platforms, such as JustGiving, to process donations securely.

You can create customised volunteer application forms to encourage people to sign up, create secure members-only areas to share vital information, and, of course, develop pages with dedicated information for all potential volunteers.

By adding photo galleries, areas to include impact reports, share your success stories and real-time campaign progress tracking. Create compelling content that demonstrates your charity’s effectiveness and inspires continued support from donors and volunteers.

HugoFox is fully GDPR compliant and designed to help charities meet regulatory requirements, including accessibility legislation, data protection, and transparency expectations. Our platform includes secure data handling and privacy controls built specifically for charity operations.

Yes, create individual pages for different teams, age groups, or club sections with their own fixture news, and member information while maintaining consistent branding throughout your website.

Set up online membership application forms, create member directories and manage content in members areas.

You can create custom booking forms for events, training sessions, facility hire and social activities.

Create dynamic fixture lists that are easy to update and display professionally. Add match results, league tables and team statistics.

Yes, all HugoFox websites are fully responsive and optimised for mobile phones, tablets and desktop computers. Your community can access information clearly on any device without needing to take any extra steps.

We provide the highest-quality security to keep your site safe, with daily backups to ensure you never lose any vital data again. Complete website backups are automatically created every day and stored in a secure location. We can restore your entire website within hours if needed.

Create individual accounts for team members with precisely tailored permissions. Grant different access levels to clerks, councillors, committee members, volunteers and anyone else you want to give access to. You can decide exactly which pages they can access and amend, and keep track of changes that have been made. Providing you with peace of mind that your website is secure and that there is accountability for changes.

Yes, post once and automatically share across Facebook and X (formally Twitter). We want to help you maintain a consistent message across all of your digital channels without needing to manually update everything.

Your community can opt in to get alerts on newsletters, job postings, events and more. This is fully GDPR compliant, as individuals are choosing to opt in to receive alerts about the exciting things you’re sharing.

Yes, our multi-user system allows individual accounts, each with customisable permission levels. Committee members, staff, and volunteers can have appropriate access while maintaining security and accountability.

Our custom form builder includes everything you need to create forms for membership applications, volunteer signups, event bookings, feedback and everything else you can think of. Collect and organise results and send notifications to relevant team members with ease.

Yes, our encrypted members' area provides secure spaces for confidential documents, meeting minutes and other member-only resources. Set different access levels and ensure you know exactly who has access to what.

Your content will automatically be searchable, with everything organised by year, type or topic. Historical records can be easily accessed by your community members while maintaining proper organisation and version control.

Yes, write content in advance and schedule it to go live automatically on your chosen date and time. This is ideal for event announcements, meeting reminders, and regular community updates. Maintain consistent communication even when you’re busy with other responsibilities.

All packages include email support from our UK-based specialist team. All Silver and Gold packages include telephone support, with Gold-level users receiving priority assistance. This is ideal when urgent issues arise or you need changes made quickly.

Our Gold packages include one-on-one training sessions tailored to your organisation’s specific needs. We also provide comprehensive online help guides and tutorials for all users.

We monitor all websites 24/7 and have a 99.9% uptime guarantee. Our technical team works immediately to restore service if issues occur, with automatic backups ensuring no data is ever lost.

We offer a complete website build service, which includes migrating content from your current website. Otherwise, our simple drag-and-drop blocks make it easy for you to transfer content from your current website to your new one.

Yes, we can transfer your existing domain at no extra cost, ensuring your community can still find you using familiar web addresses. We handle all technical aspects so you don’t need to worry.

We handle all paperwork and government liaison, with approval typically taking 2-3 weeks. You can use a temporary domain while waiting, and we ensure a seamless switchover when your application is approved.

Yes, professional email addresses matching your domain are available across all sectors. For Parish Councils, official .gov.uk email addresses are available as an optional extra with full government compliance.

We work with you to find the perfect domain name, helping navigate any naming requirements and suggesting alternatives if needed. Our experience with community organisations helps identify available options that work for your needs.

HugoFox offers small businesses professional websites that include all the necessary features to compete effectively, such as professional design, SEO tools, customer contact forms, social media integration, and more. Unlike Expensive developers or complex platforms, we provide everything at affordable prices with ongoing support, allowing you to build your own website without needing to be a tech expert.

Yes, create beautiful galleries for your work, detailed service pages, customer testimonials, and case studies that demonstrate your expertise. Our drag-and-drop features enable you to build every page exactly as you want it, tailored to convert visitors into customers.

You can utilise custom forms for quote requests, appointment bookings, and customer inquiries that automatically gather all of the information you need. You can set up automated responses and keep track of customer interactions to ensure no opportunity is missed.

Our team can help migrate existing content as part of a complete website build, or you can easily copy and paste information from your old website.

Although there is always a slight dip in search rankings when you update your site, thanks to the SEO toolkit we provide, you can be sure to regain your rankings quickly. Thanks to our accessible designs and fast website performance, you can be sure to see your rankings increasing in the future.

Yes, upload your logo, choose colours that reflect your community identity and customise layouts while maintaining professional standards and accessibility compliance.

Our development team regularly creates custom functionality to meet the unique needs of our communities. Contact us to discuss your specific requirements, and we will be happy to let you know how we can assist you.

We do offer integration for many different systems. Contact us to discuss your specific needs, and our UK-based support team will be happy to let you know how we can assist you.

We continuously monitor regulatory changes affecting community organisations and update our platform accordingly. Compliance updates occur automatically, without disrupting your website or requiring any action on your part.

Our flexible package structure grows with your needs. Upgrade features as required without changing platforms or losing your investment in content and customisation.

Yes. We continually develop new features based on community feedback and evolving needs. Higher-tier packages get early access to new functionality before anyone else. We also always recommend your suggestions for new features you’d like to see.

We’re committed to supporting UK community organisations in the long term with robust infrastructure, regular security updates, and continuous platform development. Your investment in HugoFox grows more valuable over time.

Every community organisation deserves a professional and effective online presence, free from technical barriers and excessive costs. HugoFox exists to empower communities to focus on their important work while we handle the technology that supports your success.